Detailed Services


The Water Utility Billing Department is responsible for, in charge of, and offers the following services:

  • Entering Meter Readings for all Sections of the City
  • Print/Mail Water Bills and Related Reports for All Sections
  • Assess Penalties on Delinquent Accounts
  • Print/Mail Reminder and Termination Notices
  • Answer all Questions on Water Billing / Customer Accounts
  • Enter all Water Bill Payments
  • Set up Appointments and Maintain Records for Customer Service
  • Set up New Accounts
  • Prepare Final Bills
  • Run Account Balance Reports
  • Prepare Shut-Off cards for Delinquent Accounts
  • Handle NSF Checks
  • Send out Readiness to Serve/Sprinkler Invoices
  • Mail/Set-up WLR Letters and Accounts
  • Set up Consumer Deposit Accounts from Renters
  • Balance Consumer Deposits
  • Refund Consumer Deposits
  • Balance and Check Out Cash Drawer/ Prepare Deposit
  • Create Read Only (Move-in/Move-out), Shut Off and Turn On, and Service Work Orders for Customers
  • Browse the menu to the right for more details and information about these services.