Detailed Services

Services/Responsibilities

The Water Utility Billing Department is responsible for, in charge of, and offers the following services:

• Entering Meter Readings for all Sections of the City
• Print/Mail Water Bills and Related Reports for All Sections
• Assess Penalties on Delinquent Accounts
• Print/Mail Reminder and Termination Notices
• Answer all Questions on Water Billing / Customer Accounts
• Enter all Water Bill Payments
• Set up Appointments and Maintain Records for Customer Service
• Set up New Accounts
• Prepare Final Bills
• Run Account Balance Reports
• Prepare Shut-Off cards for Delinquent Accounts
• Handle NSF Checks
• Send out Readiness to Serve/Sprinkler Invoices
• Mail/Set-up WLR Letters and Accounts
• Set up Consumer Deposit Accounts from Renters
• Balance Consumer Deposits
• Refund Consumer Deposits
• Balance and Check Out Cash Drawer/ Prepare Deposit
• Create Read Only (Move-in/Move-out), Shut Off and Turn On, and Service Work Orders for Customers
• Browse the menu to the right for more details and information about these services.